Despite being a feature-rich surveillance device, Vivint security cameras also lead to certain issues. Amongst these issues, the Vivint Camera Not Working error is one of the most common issues, occurring oftentimes. This issue occurs due to various reasons that need to be addressed timely to ensure the optimal functioning of your device.
Therefore, if you are also facing this issue and want to get rid of it, then this guide is for you. Herein, you will get details on the key reasons why is my Vivint Camera Not Working and its relevant troubleshooting tips. For more comprehensive details, walk through this guide!
Key Reasons for the Vivint Camera Not Working Error
Certainly, there is no single reason behind this persistent issue, instead, it occurs for various reasons. So, this section highlights some of the main causes behind why is my Vivint Camera Not Working issue:
- Camera is offline
- Insufficient power supply or power outages
- Technical glitches and bugs
- Network connectivity issues
- Incorrect admin details
- Firmware issues
- App or browser issues
- Disabled permissions
- The camera is not added to the app, etc.
How to fix the Vivint Camera Not Working issue?
Generally, the aforementioned reasons hinder the normal functioning of your security device. However, fixing these issues is paramount to ensure the optimal functioning of your device. So, here are the effective troubleshooting tips to eradicate these issues:
- Initially, make sure your security device is powered on and the power sources are working fine.
- Additionally, connect your camera and computer/smartphone to the same wifi network.
- If you are facing issues with the wifi connectivity, then use the ethernet cables to stabilize your internet.
- Confirm that you are receiving strong wifi signals and place the wifi router near your device.
- Moreover, cross-verify the login credentials, port number, etc. from the product label or user manual.
- Additionally, clear all the network barriers such as mirrors, electromagnetic devices, etc. or reposition your wifi router to another place.
- Temporarily disable the VPN, firewall, etc. security extensions when accessing your device.
- Clear the app and browse the cache to seamlessly accomplish the login process.
- Make sure all the cable connections are tight and connected properly at both ends.
- Check that the camera is capturing the view properly from every corner and is not covered.
- Power cycle your Vivint camera to fix the technical glitches and bugs.
- Additionally, check the regular updates on your camera and download the latest version of the firmware file on your device.
- Always check the compatibility of the firmware file with your device and eliminate the corrupted firmware file.
- Check that your camera has any hardware issues. In that case, replace your device with the new one.
- When nothing works, then factory reset your security camera. To know the complete procedure to reset your surveillance device to its factory defaults, visit us!
On the Whole
All in all, this succinct guide elaborates on the Vivint Camera Not Working issue. Additionally, you learn about the key reasons and effective fixes to troubleshoot this issue. If you want to know more about the Vivint devices, get in touch with us!