Generally, Vivint is a leading brand in this modern era to provide advanced security solutions for your home and commercial places. Likewise, there is a range of classy camera doorbells that are available as wired or wireless options. These are easy to use and access but users sometimes face vivint doorbell camera offline issues while operating it.
However, there are many reasons behind the doorbell offline issue. The primary one is the internet disconnectivity and power issues. Besides this, several other reasons are also responsible for the same. Nonetheless, if you are seeking assistance with the vivint doorbell camera keeps going offline issue reasons and fixes, keep reading here.
Why my vivint doorbell camera is offline?
Additionally, except for internet disconnectivity and power supply, a list of other reasons is here that leads to the doorbell camera offline error:
- Changed the wifi network
- The doorbell is out of the router’s network’s range
- Poor network speeds
- Signal obstructions
- Inaccurate doorbell settings
- Wiring issues
- Issues with the router
How to fix the vivint doorbell camera offline issue?
Moreover, the Vivint camera doorbell is a smart security solution to secure your beloved ones at home. Similarly, these are advanced gadgets with wireless connectivity and easy installation.
But occasionally users face several issues with their smart buzzers, such as my vivint doorbell camera is offline. So, it is necessary to resolve this issue for optimum doorbell functioning. In the below section, we share the effective troubleshooting steps to fix these types of errors, have a look once:
Stabilize the internet connection
If you face issues with your wireless network, then use an ethernet cable to stabilize the internet. This will fix the vivint doorbell camera keeps going offline issue easily.
Check the doorbell settings
Access the admin interface of the doorbell and check the wifi connectivity settings. Make sure you have saved the configurations that you made earlier and these are according to the guidelines of the web interface and user manual.
Use accurate admin details
If you change the network connection of the Vivint camera doorbell, then ensure to log in with the new username and password that you set for the current wifi. Also, save the settings on your doorbell interface to implement them for accessing the gadget next time.
Reboot the router
Sometimes doorbell offline issues may appear due to problems with the router. These are technical glitches, bugs, outdated firmware, and more. To get rid of networking device issues, power cycle the router.
Reconnect the smart camera buzzer
If you replace your networking device with a new router or mesh system, then it is necessary to reconnect your smart doorbell to the new network. For this, access the admin interface of the buzzer and configure the wifi settings from scratch.
Contact ISP authority
If there is frequent connection drop-off or poor network signals, then you must contact your ISP provider. They will guide you to fix this and if they have restricted the access, then also authorize you with the login.
Place the smart doorbell within the Router’s range
Make sure your doorbell is installed within the router/mesh’s network range. If it is out of the router’s network range, then the vivint doorbell camera offline appears for sure.
Ensure adequate power supply
If you are using the wired doorbell, then ensure a sufficient power supply to it. Also, check that you have connected the power wires to the accurate doorbell terminals. If you are operating the battery-based doorbell, then recharge them timely.
Reboot the System Panel and the doorbell camera
To get rid of the doorbell camera offline problem, you need to power cycle the smart hub and camera. To do so, you need to disarm the doorbell system and then power off the doorbell manually.
Factory reset the camera doorbell
If none of the above-discussed methods work, then hard reset your smart buzzer. This will bring your camera doorbell to the default settings and you have to reconfigure it from scratch.
Wrapping up
In a nutshell, you get the complete information on the vivint doorbell camera offline issue. Here, you find the primary reasons that caused the offline error and easy troubleshooting steps to fix it. If you still want to explore more about the Vivint gadgets, then get in touch with us here!